This is a vital piece of work which is undertaken each year usually around June. Feedback from the people who use our service is critical to help us shape and develop our services, how we work and lets us know what we are doing wrong. We want to offer quality services underpinned by the input and views of the people that matter. Please read the results of our most recent survey.
The results from the survey are encouraging as it appears that the general feeling within the PWUS population is that they are satisfied with the services received. Satisfaction levels have been measured at 96% satisfied. However, it is important that SACMHF continue to strive towards continuous improvement. SACMHF’s endeavours towards improvement and adherence to high standards of quality is supported by maintenance of the ISO 9001:2015 Quality Management System. The QMS supports the drafting of annual quality objectives which are reviewed monthly, within which is a section related to PWUS.
The recommendations below are derived from areas within the survey findings which suggest that more work can be done to achieve a higher standard of PWUS participation in the survey and a revised look at the needs of the younger PWUS group and an attempt to eliminate bias within the survey and errors in compilation of the survey.
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